Important questions to ask before using a crypto trading service
Asking the right questions upfront tells you a lot about whether a service is worth trusting.
Questions to ask
- What is your rate right now, and are there any fees?
- Which coins and networks do you accept?
- How do you pay — and how long does it usually take?
- What happens if something goes wrong with a transaction?
- How can I reach a real person if I need help?
- Is there a minimum or maximum amount?
What good answers look like
Clear, specific answers given without pressure. A trustworthy service is happy to explain its process and never asks for your passwords, PINs or seed phrase.
Ask HXPay
You can ask us any of these questions on WhatsApp before you trade — we'll answer them plainly.